The nonliability aspect in Cebu Pacific's apology for flight 'disruptions' ('Cebu Pacific sorry for ‘disruptions', vows to resolve ‘challenges'' Inquirer.net, 6/21/23) following a Senate hearing, with no less than the airline's chief commercial officer Alexander Lao in attendance, is simply unacceptable. There should be more than just 'sorry' as a response to the spate of complaints hurled at Cebu Pacific because every Juan does not deserve delayed or overbooked flights as a matter of course. The 'disruptions' attributed 'primarily' to fleet availability issues do not address the root cause of the problem, but may just be an alibi for the airline to get away with its bad service.

https://opinion.inquirer.net/164382/overbooked-flights-bad-customer-service-boycott-as-best-revenge-for-every-juans-travailsletters

#inquirer