11:49 UTC+8, 2023-05-28        China Southern Airlines has issued an apology to a passenger who reported being verbally abused by a ground service staff member at their Singapore branch. China Southern Airlines has publicly apologized to a passenger who reported being verbally abused by a ground service staff member at Singapore's Changi Airport. On May 27, the official WeChat account of "China Southern Airlines Singapore Operations" released a statement clarifying the situation. According to the statement, the staff member involved was an employee of a local ground service agent contracted by China Southern Airlines.

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