The pilot will commence by mid-September, providing a tailored escalation path to enable impacted customers in NSW to report their abuser easily and quickly. It is the latest initiative delivered by CommBank Next Chapter to provide a more comprehensive approach to address technology-facilitated abuse. CBA implemented abusive transaction monitoring in June 2020, with close to 400,000 transactions blocked annually by the automatic filter that prevents offensive language being used in transaction descriptions on the CommBank app and NetBank.

https://www.miragenews.com/cba-initiates-nsw-pilot-for-tech-abuse-police-1060640/

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