THE Philippine business process outsourcing (BPO) industry is said to contribute nearly $30 billion to the economy each year. Some 1.3 million Filipinos were employed in over 1,000 BPO companies in 2019 and the figure is growing by some 8 percent to 10 percent every year. Outsourcing, unlike many other industries, thrived during the pandemic as businesses scrambled to digitalize and redefine many functions. TMT PHOTO Outsourcing, unlike many other industries, thrived during the pandemic as businesses scrambled to digitalize and redefine many functions.

https://www.manilatimes.net/2022/10/11/tmt-anniversary/bpo-industry-thriving-despite-pandemic/1861591

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