The City of Bethel Finance Department fields a high volume of calls daily, many of which are from customers who want to pay their bills over the phone. The department is leaning to propose implementing a fee for taking over-the-phone utility payments from non-senior citizens, according to the Finance Department's report to city council, June 13 th , 2023. The department has been nudging its customers to use Xpress Bill Pay – the online bill paying system that the City has implemented. 'Answering the phone is a necessary duty, but for every phone call answered to take a payment, there is another potentially urgent call being missed, or an in-person customer being neglected,' wrote Finance Director Xavier Mason in his report to council.

https://deltadiscovery.com/city-urges-customers-to-take-advantage-of-paying-bills-online/

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