The social network announced the deal in November as it seeks to make more money from its WhatsApp and Messenger chat services, which have thrived during the pandemic, by adding ways for businesses to interact with customers. Kustomer provides software that help companies manage online conversations with customers over various channels by putting them into a single dashboard. "Our investigation aims to ensure that the transaction will not harm businesses or consumers, and that any data that Facebook gets access to does not distort competition," EU Executive Vice President Margrethe Vestager, the bloc's top competition watchdog, said in a press statement.

https://www.whec.com/news/eu-investigates-facebooks-proposed-purchase-of-kustomer-/6193660/

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