Latest figures from the Australian Communications and Media Authority (ACMA) has indicated there was a 15% year-on-year drop in telecommunications complaints from 323,804 to 274,290 during the January to March 2021 quarter. Based on complaints per 10,000 services that also decreased by nearly 15% year on year from 74 to 63 during the period. Of the total complaints, about half were about mobile services, followed by NBN broadband at 67,005, while complaints about other services accounted for 43,332, fixed-line broadband for 12,007, fixed-line voice 10,498, and 2,341 were about NBN voice-only services.

https://www.zdnet.com/article/acma-sees-15-drop-in-total-telco-complaints-even-though-theyre-taking-longer-to-resolve/

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