A scathing report into the Australian Passport Office found it failed to have processes for applicants to seek refunds when their passport did not arrive on time.

https://www.theage.com.au/politics/federal/government-owes-15-9-million-in-refunds-for-late-passports-20240207-p5f32z.html?ref=rss&utm_medium=rss&utm_source=rss_feed

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