Customer experience has become a make-or-break factor for consumers, with many businesses competing on CX alone. Today, delivering an exceptional customer experience requires a mix of data-driven insights and an empathetic, humanized approach. Customer experience has become a make-or-break factor ...

https://www.forbes.com/sites/serenitygibbons/2021/05/04/customer-experience-can-be-data-driven-heres-how/

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