Optus has been recognised as an ABA100 Winner for Service Excellence in the Australian Business Awards 2023. The awards celebrate organisations setting the standard for CUstomer Service excellence. Optus innovative Community of Experts team, designed to reduce call wait times and elevate the service experience, has been recognised as an ABA100 Winner for Service Excellence in The Australian Business Awards 2023. Launched in 2020, the Optus Community of Experts are a multi-disciplinary customer service team created to remove complicated phone menus, ensure end-to-end accountability, remove call transferring and offer personalised customer support.

https://www.miragenews.com/optus-community-of-experts-wins-customer-1078476/

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