In today's hyperconnected world, we expect seamless and personalised interactions with businesses whenever and wherever we want. Twilio (TWLO), a San Francisco-based customer engagement platform and dominant player in the CPaaS (Communications-Platform-as-a-Service) market, has been created to meet that need. With the aim of enabling organisations to build customer interactions across multiple channels, Twilio offers a cloud-based platform that allows developers to create, scale, and operate real-time customer engagement within their software applications.

https://www.forbes.com/advisor/au/investing/what-is-twilio/

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