Credit: 129732065 Funtap P | Dreamstime In 2023, the contact centre will remain critical to the customer experience, with the bulk of engagement running through it. However, it faces several challenges that are formidable for organisations to address within their workforces. The solution needs to be technology-driven, and with Gartner predicting that worldwide IT spending will increase by 5.1 per cent in 2023, many organisations will be looking at the opportunity for bringing advanced IT to their contact centres in the year ahead.

https://www.arnnet.com.au/brand-post/content/703812/driving-better-customer-engagement-through-ai/

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